According to a new report by Juniper Research titled “Mobile Revenue Assurance & Fraud Management: Business Strategies & Forecasts 2012-2016,” mobile telecoms industry lost over $58 billion last year (more than 6% of global revenues) due to inadequate FM (Fraud Management) and RA (Revenue Assurance) processes. The report suggests that if these processes aren’t fixed, the scale of losses could rise five-fold by 2016.
The research company says that while operators have been obliged to integrate an ever-expanding array of devices and simultaneously manage a surge in cellular network traffic, billing systems have failed to keep pace. As a result, they are increasingly unable to accurately capture the large volume of transactions that occur on the network.
In that sense, Juniper recommends implementation of automated system solutions that provide end-to-end visibility of the revenue chain, and which could lead a net reduction of nearly $15 billion per annum compared with 2011.
Some other key findings from the report include:
Revenue leakages will continue to be relatively higher in developing regions, particularly in Africa and the Middle East.
Solutions are exploiting a single repository of data to reduce Total Cost of Ownership (TCO) and are integrating a number of complementary applications as the industry moves towards Business Assurance.
